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Message Credits

Dineplan automatically sends booking confirmations and reminders to your guests by email, and by WhatsApp with SMS as an automatic fallback when WhatsApp isn't available. Credits can also be used for SMS campaigns to your database

Who can use it

Buying more credits requires the SMS Top UP account permission — ask an account Admin if you don't have access. 

Key concepts

  • Credits cover both guest notifications (WhatsApp, with SMS as an automatic fallback) and SMS marketing campaigns — all from one shared balance.
  • Your current balance is shown in the top right of your Dineplan account, and updates in real time.
  • Credits roll over from month to month — they don't expire.
  • Set up a recurring bundle on debit order so credits load automatically on the 1st of each month. Email support@dineplan.com to set this up.
  • Nominated email addresses will get a reminder email automatically once your balance drops to 200 credits or fewer.
  • Top up credits as and when you need them. See Buy Message Credits.

 

Message Credit Pricing

The more credits you buy at once, the lower the price per credit:

Credits

Excl. VAT

Incl. VAT

Per credit

500 – 1,499

R200 (at 500)

R230 (at 500)

R0.40

1,500 – 2,999

R585 (at 1,500)

R672.75 (at 1,500)

R0.39

3,000 – 4,999

R1,140 (at 3,000)

R1,311 (at 3,000)

R0.38

5,000 – 11,999

R1,850 (at 5,000)

R2,127.50 (at 5,000)

R0.37

12,000 – 23,999

R4,200 (at 12,000)

R4,830 (at 12,000)

R0.35

24,000+

R7,920 (at 24,000)

R9,108 (at 24,000)

R0.33

Last reviewed: 29 August 2026