How to respond to reviews, filter by review status and toggle showing or hiding the responses
Reviews can be responded to directly from the review platform. You can see which reviews have been responded to by looking at the Status.
NOTE: You can filter by Status to see only reviews that have or have not been responded to.
To respond to a review
- Navigate to the Reviews page by clicking on the speech bubble icon at the top left of the menu bar.
- Click on the cog icon under the Actions column in line with the review you would like to reply to and select the Respond option from the drop-down.
- Select a predefined response from the drop-down or type your response in the text box and click Publish public reply.
TIP: Once you have responded to a review, you can toggle between showing the response on the Reviews page or hiding it by selecting the cog icon under the Actions column in line with the review you want to view the response for.