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Introducing your new centralised review management platform, built right into Dineplan. AI assisted reply drafting in your own voice to save you time. And in depth analysis to draw actionable insights, identify patterns across channels and motivate your teams.
One feed for all platforms. Google and Dineplan reviews synced in near real time – no more jumping between dashboards.
Read and respond to reviews from one place. View every review, manage responses, and keep conversations with your guests moving – all from within Sentiment.
AI-drafted replies, in your voice. Sentiment learns from your past responses, and drafts replies ready to review and post in seconds.
Insights beyond the star rating. Every review is analysed by key areas like food, service, ambience, value, and more – helping you understand where to focus.
Critical alerts the moment they land. 1-star reviews are flagged so nothing slips through the cracks.
Weekly reports and trends. Get your NPS, review trends, and team performance insights delivered straight to your inbox.
👉 Who gets access:
Everyone has access, but only those with "Respond to reviews" permissions in Dineplan will be able to respond to reviews.
