We have found that this is, more often than not, a guest error.
Once a booking has been successfully added online (or manually) it will always have an audit trail within your account.
Since inception if a guest has followed the booking process correctly we have yet to find a case where a booking has not filtered into Dineplan.
Possible reasons for a booking not showing:
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The guest did not complete the booking process correctly.
The guest will receive a confirmation email/sms for their booking once the booking is confirmed. If they did not receive this, then it is an immediate red flag that they have not completed the process correctly.
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Reservation made on the wrong date or moved to a different date.
A simple search for the guests details via the advanced search button on your reservations view will show you exactly when the guest has booked for.
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Reservation has been deleted.
Search for the guest details via the advanced search button on your reservations view, or look at the deleted reservations tab (this only shows bookings per day).
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Reservation is made with different guest details.
You might be looking for a guest name that is different than the one entered when making the reservation. You can ask the guest where their confirmation email/SMS was sent to and search for those details instead.
For any further questions please do reach out to us on support@dineplan.com