company logo
Help Centre
  • Go to Dineplan.com
  • Sign in
FAQs
  • FAQs
  • How-to Videos
  • Getting Started with your Dineplan Account
  • Reservations
  • Reservation Payments & Deposits
  • Managing Account Admin
  • Bookable Times & Days
  • Marketing
  • Reviews
  • Ordering Accounts & Digital Menus
    • Ordering
    • Menus
  • Reporting
  • COVID Manager
  • Account Settings & Passwords
  • Guest Related Queries
  • Voucherplan
    • Restaurant Specific Vouchers
    • Dineplan Universal Vouchers
  • Buzztrack – Review Management
    • Step 1: Setting Up Locations
    • Step 2: Linking Sources
    • Managing Reviews
    • Logins and Users
      Back to home
      1. Help Centre
      2. FAQs
      • FAQs
      • How-to Videos
      • Getting Started with your Dineplan Account
      • Reservations
      • Reservation Payments & Deposits
      • Managing Account Admin
      • Bookable Times & Days
      • Marketing
      • Reviews
      • Ordering Accounts & Digital Menus
        • Ordering
        • Menus
      • Reporting
      • COVID Manager
      • Account Settings & Passwords
      • Guest Related Queries
      • Voucherplan
        • Restaurant Specific Vouchers
        • Dineplan Universal Vouchers
      • Buzztrack – Review Management
        • Step 1: Setting Up Locations
        • Step 2: Linking Sources
        • Managing Reviews
        • Logins and Users

      FAQs

      A collection of some of the questions we are asked most often.
      • I have a guest who says they have made a booking online, but it is not showing in our account.
      • How do I refund a guest?
      • I can't login to my account.
      • Where Can I Find My Online Booking Widget?
      • How Do I Add More SMS credits to My Account?
      • I am not receiving any booking notifications.
      • I have forgotten my password.
      • I want to close dates and times for bookings.
      • I have a guest whose payment is not reflecting.
      • General Browser Troubleshooting
      dineplan.com Help Center
      • Go to Dineplan.com
      • Sign in