Understand what happens when a guest makes payment for their order.
Once a guest makes an online order and is asked to make payment (or is manually sent a request to make payment), they will be redirected to a payment portal which functions very much in the same way that any online payment does. Think about when you last made a movie booking, or bought a plane ticket, the process here is very similar.
When a guest makes payment for their order, this is paid directly into the Dineplan Merchant account which updates the booking as paid immediately and you are sent an SMS stating that you have a pending order.
All payments are released to the restaurant the very next business day after the guest's order date, along with a payment report, detailing which payments were made, which orders they correspond to and the total amount paid to the restaurant and the settlement and transaction fees.
We have set a ZAR 1 000.00 payout threshold for all ordering accounts, which means that your payments will only be released once you reach that amount, or more.
For any further questions please reach out to us on support@dineplan.com