Guest Deposits Not Reflecting in Dineplan

Credit Card payments will reflect almost immediately on your Dineplan account once the guest has paid successfully. If a guest has paid by Credit Card and the reservation is not showing as paid on your Dineplan account, it usually means that the payment was not successful.

There are many reasons a payment could fail and the banks are often not clear in the reason for these, however the most common are listed below:

Incorrect Details Entered

• Guest made a mistake entering their card details and didn't realise that the transaction didn't go through

Transaction Timed Out/Authentication Error

• Guest took too long to complete the transaction

• Guest did not enter their One Time Pin in time or entered it incorrectly

• Loss of internet connection on guest side caused the transaction to timeout

Rejected Due to Risk

• Guests bank blocked the transaction as they flagged it as a risky transaction

• Some international banks will block online transactions to oversees countries like South Africa if the guest has not authorised this with them first. This is solved by the guest contacting their bank to authorise the transaction

In all cases, the guest should not be charged and should attempt to make payment again, making sure to avoid the above and make sure that they receive a successful payment confirmation.

EFT Payments

If a guest has paid by EFT and on their reservation in Dineplan it is not showing as paid, please take note of the below possible reasons:

• The guest may have paid to the wrong bank account or made a mistake on the bank details

• The guest may have used the incorrect beneficiary reference on their payment

• EFT payments can take up to 72 hours to clear into our account