Removing The Review Functionality?

The review functionality is an integral part of our platform that cannot be disabled/removed. It is displayed prominently on your listing across our website and app, providing a valuable and essential service to both diners and restaurants.

Reviews play a critical role in increasing restaurant bookings, helping restaurants gather insights, and guiding diners in making informed choices. At Dineplan, we make managing your reviews a breeze, and our reviews provide distinct advantages over other platforms.

Easy to Manage Reviews

• The restaurant receives an email notification as soon as a new review is completed so you will never miss a review. The notification includes the rating, comment, guest details and a link to view the review in Dineplan or respond to the review.

• Restaurants can respond to the review from within Dineplan. The response is publicly displayed on your website and app listing for other guests to see.

• Restaurants can also prompt guests to adjust their initial rating from your response.

Benefits of Dineplan Reviews

• Having relevant up-to-date reviews helps increase bookings - on average 40% of reservations come through the Dineplan Network and consumers use our website and app to find restaurants to book at. Reviews play a major role in consumers deciding which restaurants to book.

• Dineplan reviews provide relevant, legitimate and trackable feedback. - The Dineplan reviews are more valuable than other platforms as they are directly linked to a reservation which allows for the reservation data points to be linked to the review. A review without any information relating to the guest or their booking details loses all of its value. Dineplan reviews can only be made by someone with an active reservation in Dineplan. This prevents fake reviews by people who didn't even dine at the restaurant. This increases the legitimacy of the reviews and the information linked to the reservations means that you can link each review to not only the correct guest contact details but the exact date and time of their reservation to give you an in-depth analysis of your review scores.