Understand what happens when a guest makes payment.
Once a guest makes an online booking and is asked to make a payment (or is manually sent a request to make a payment), they will be redirected to a payment portal which functions very much in the same way that any online payment does. Think about when you last made a movie booking, or bought a plane ticket, the process here is very similar.
When a guest makes the payment for their reservation, this is paid directly into the Dineplan Merchant account which updates the booking as paid immediately. This is with the exception of EFT payments which can take some time to clear. You can read more about that here.
All payments are released to the restaurant the very next business day after the guest's booking date, along with a payment report, detailing which payments were made, which booking/s they correspond to and the total amount paid to the restaurant and the settlement and transaction fees.
For any further questions please do reach out to us at support@dineplan.com