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Once a reservation has been added to Dineplan, it can’t be removed from the system.
However, there may be times when you’re unable to find a reservation you’re looking for. It could have been moved to a different date or time, deleted by a staff member, or saved under a different guest name.
Using Advanced Search
The search function can be found by clicking on the "Advanced" search button in the top right of the Reservations View page.
After you click the Search button, a new page will open where you can enter one or more advanced search criteria to find a guest’s booking. If you enter multiple criteria, the search will narrow down to reservations that match all of them, showing a list of all bookings that meet those details.
The fields that can be searched are as follows -
-
First Name
-
Last Name
- Company
- Contact Number
- Diner Tags
- Flag (None, VIP or BAD)
- Booking reference - this is the unique code generated per booking, found under the booking details summary
- Booking ID
- Group Name
- Payment ID - this is the unique 7 digit number generated for a payment request
Make sure that you are searching for the details used to make the reservation.
Example: if guest "Charlie" arrives and says he has a reservation, but his friend "Thomas" made the booking in his name, then searching for "Charlie" will not find the reservation.
Always ask the guest to show their booking or payment confirmation email or WhatsApp, to see the exact guest and booking details that are reflecting.
If you need further assistance to locate a booking, please reach out to support@dineplan.com and include the guests details as well as a screenshot of their booking or payment confirmation.